Key Services
Helping companies tune in to their customers’ needs so they can fine-tune the experience and succeed
Key Services include:
- Defining or refining Customer Experience strategy
- Using bottom-up insight-led approach to identify and prioritise key customer expectations and needs
- Future state ideation
- Leveraging customer journey mapping to identify customer pain point root causes and resulting in bold -and creative-but-possible solutions
- Building & rolling out full Net Promoter Score / Voice of Customer systems including:
- Measurement
- Root cause analysis & business impact
- Governance process that includes internal and external closed loop feedback mechanisms
- Internal training on taking action